1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you fill out a contact form, request an appointment, or otherwise communicate with us through the Site, you may voluntarily provide personal information such as:

• Name

• Email address

• Phone number

• Any information you include in your message

Note: If you are an existing or prospective client, any sensitive personal or health-related information you provide for clinical or scheduling purposes is handled securely through our HIPAA-compliant client portal powered by SimplePractice.

Automatically Collected Information

We may use cookies or analytics tools (e.g., Google Analytics) to collect non-personal information about your visit, including:

• IP address

• Browser type

• Device type

• Pages visited and time spent on the site

We do not collect or store protected health information (PHI) through this website directly.

2. How We Use Your Information

We use the information collected to:

• Respond to inquiries or requests submitted via the Site

• Improve our website functionality and content

• Monitor website performance and security

We do not sell, trade, or rent your personal information to third parties.

3. Third-Party Services

We use SimplePractice, a secure, HIPAA-compliant platform, to manage client scheduling, telehealth sessions, messaging, intake forms, and billing. When you engage with our services through SimplePractice, you are using a secure third-party platform that operates under its own privacy and security policies. You can review their Privacy Policy here.

4. Data Security

We take reasonable steps to protect the information you provide. However, no method of transmission over the internet is 100% secure. If you choose to submit information via our website, you do so at your own risk.

5. Your Rights

You may:

• Request access to the information we have about you

• Ask us to update or delete your personal information

• Opt out of marketing emails at any time

To make such a request, please contact us at info@arrowlpc.com.

6. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Arrow Counseling, PLLC

info@arrowlpc.com

(860) 544-5165